📄 BISP Error 938 During Payment Withdrawal
The Benazir Income Support Program (BISP) is working hard to provide 13,500 quarterly support to deserving families in Pakistan. However, many people are facing Error 938 during their withdrawal process. This error usually occurs at retail shops or ATMs, especially in rural areas where biometric verification sometimes fails. Fortunately, it’s not a serious issue. Keep reading to understand why this happens and how you can solve it.
📝 بایو میٹرک ویریفیکیشن میں غلطی؟
بینظیر انکم سپورٹ پروگرام (BISP) کی سہ ماہی قسط وصول کرتے وقت اکثر خواتین کو بایو میٹرک ویریفیکیشن میں مشکل پیش آتی ہے۔ اس کا مطلب یہ نہیں کہ آپ پیسے نہیں لے سکتیں، بلکہ سسٹم میں کوئی تکنیکی مسئلہ یا نادرا ڈیٹا اپڈیٹ نہ ہونا اس غلطی کی وجہ ہو سکتی ہے۔ اس آرٹیکل میں ہم آپ کو اس مسئلے کا سادہ حل بتائیں گے تاکہ آپ اپنی رقم با آسانی حاصل کر سکیں۔
📜 نادرا ڈیٹا اور بایو میٹرک ویریفیکیشن
جب بایو میٹرک سسٹم میں آپ کی انگلیوں کے نشانات صحیح نہ ملیں تو نادرا آفس جا کر اپنی بایو میٹرک ویریفیکیشن اپڈیٹ کروائیں۔ نادرا آفس جانے کے بعد 24 سے 48 گھنٹوں میں آپ کا ڈیٹا اپڈیٹ ہو جائے گا اور اس کے بعد آپ دوبارہ رقم نکلوانے کی کوشش کر سکتے ہیں۔
⚠ What Is Error 938 in BISP?
Error 938 is a transaction failure message that usually happens during biometric verification at BISP campsites, retailers, or HBL Konnect agents.
🔍 Common Reasons for Error 938
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Poor fingerprint scan due to worn-out ridges
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NADRA and BISP system data not synced
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Too many failed biometric attempts
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Technical issue at the retailer’s scanner
🧰 Steps to Solve Error 938
Here’s what you can do if you face this issue:
✅ Visit your nearest BISP Tehsil Office
✅ Bring your original CNIC for verification
✅ Complete biometric re-verification at NADRA
✅ Wait 24–48 hours for data sync before withdrawal
✅ Try withdrawal at a different center or shop
📞 Helpline and Support
If you’re still facing the issue after these steps, call the BISP Helpline at 0800-26477 or file a formal complaint at your local Tehsil Complaint Desk.
🧠 Pro Tips to Avoid Error 938
Here are a few simple habits to prevent this issue in the future:
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Make sure your hands and fingers are clean before scanning
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Don’t use lotions or oils before verification
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Avoid too many failed attempts on the same day
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Visit shops during off-peak hours to reduce network delays
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Keep your CNIC updated and valid
🕰 What If You Still Can’t Withdraw?
If the issue still persists after these steps, return to the BISP Tehsil Office with your NADRA update slip and request manual approval for your payment. The officials may also help you re-register if your record is missing or outdated.
🏅 Latest Government Steps on Error 938
The Government and BISP have taken serious notice of the rise in Error 938 cases.
✅ Special technical teams created to resolve complaints
✅ Tehsil-level Error 938 desks set up
✅ Manual approvals for senior or disabled beneficiaries
✅ Improved NADRA coordination for faster data updates
💡 Conclusion
Error 938 is a common issue that can cause stress during payment withdrawals. But with the right guidance, your payment is safe and easily accessible. If your fingerprints don’t match or data is outdated, visit your nearest NADRA center. Once updated, your 13,500 will be ready for withdrawal again.
❓ FAQs
What is Error 938?
Error 938 is a technical issue related to failed biometric verification but does not impact eligibility.
Can I visit another shop or retailer?
Yes, you can try a different outlet or center for withdrawal.
Do I need to visit NADRA?
Yes, if your fingerprints do not match or data is outdated, visit NADRA for updates.
Is my money safe?
Absolutely. Unclaimed money will stay safe in your BISP account until successfully withdrawn.