For many Benazir Income Support Programme (BISP) beneficiaries, particularly the elderly or those engaged in manual labor, the dreaded fingerprint problem has been a major barrier to receiving their vital cash assistance. This issue, often manifesting as error code 938, caused immense frustration and delayed payments for thousands. However, we bring good news: BISP has implemented solutions to largely resolve this persistent issue, ensuring that eligible individuals can now receive their Rs. 14,500 July payment with greater ease, even if biometric verification is challenging.
This proactive step by BISP underscores its commitment to ensuring all deserving families access their financial support without undue hurdles.
Understanding the Fingerprint Problem and Its Solution
The BISP fingerprint problem occurs when the biometric scan at payment centers (like banks or retailers) fails to match the data stored with NADRA. This can be due to various reasons, including:
- Worn-out fingerprints (common among the elderly or laborers).
- Poor quality scanning devices.
- Outdated CNIC or biometric data in NADRA’s records.
- System synchronization issues between BISP and NADRA.
To address this, BISP has introduced a Non-Biometric Verification System (NON-BVS), alongside other measures, to facilitate payments for affected beneficiaries.
How to Get Your July 2025 Payment Without Biometric Hassles
If you’ve been struggling with fingerprint verification for your Rs. 14,500 July payment, here are the solutions:
- Visit NADRA for Biometric Update:
- Action: Your first step should always be to visit your nearest NADRA office to update your fingerprints and potentially undergo a facial scan. Many issues are resolved once your latest biometric data is updated.
- Tip: Ensure your CNIC is valid and not expired.
- Try Another BISP Payment Center/Retailer:
- Action: Sometimes, the issue might be with a specific scanner. Try visiting a different authorized JazzCash or HBL Konnect retailer. New payment methods through retailers like JazzCash are being emphasized for their convenience.
- Utilize the Non-Biometric Verification System (NON-BVS):
- Who is it for? This system is for registered BISP beneficiaries whose fingerprints consistently fail even after NADRA updates.
- Process:
- Visit your nearest BISP Tehsil Office in person.
- Bring your original CNIC.
- You will need a guarantor from your immediate family (e.g., husband, son, daughter) who also has a valid CNIC and can confirm your identity.
- Fill out the NON-BVS application form.
- Upon approval (usually within 10-15 working days), your payment will be released without requiring biometric verification.
- Availability: While being rolled out nationwide, this system is currently more prevalent in regions with high reported fingerprint failures, such as parts of Southern Punjab.
- Contact BISP Helpline or Tehsil Office Complaint Desk:
- Action: If you are still facing issues, call the official BISP Helpline at 0800-26477 or visit your BISP Tehsil Office complaint desk. They can guide you through manual verification options in severe cases.
Important Reminders for Beneficiaries
- No Third-Party Application for NON-BVS: Only the actual beneficiary can apply for NON-BVS, accompanied by their guarantor.
- Free Service: The entire process of updating biometrics and applying for NON-BVS is free. Do not pay anyone for assistance.
- Stay Informed: Always check your payment status via 8171 SMS or the BISP 8171 Web Portal for the latest updates.
FAQs on Fingerprint Issues & Solutions
Q1: Will my payment be delayed if my fingerprint fails?
Previously, yes. With the new solutions and NON-BVS, delays should be significantly reduced if you follow the prescribed steps.
Q2: Can any family member act as a guarantor for NON-BVS?
No, only close family members like a husband, son, or daughter with valid CNICs are typically accepted as guarantors.
Q3: What is the BISP 938 error?
The 938 error code signifies a biometric verification failure, indicating a mismatch between scanned fingerprints and NADRA records. This error has largely been addressed with the new system upgrades.
Conclusion
The solutions implemented by BISP to tackle the persistent fingerprint problem are a significant relief for thousands of beneficiaries. By updating your biometrics at NADRA, utilizing the NON-BVS system, or seeking assistance at BISP Tehsil offices, you can now receive your Rs. 14,500 July payment without unnecessary delays. This proactive approach ensures that the Benazir Income Support Programme truly reaches those who need it most.
Official Resources
- BISP Official Portal: 8171.bisp.gov.pk
- NADRA (National Database and Registration Authority): nadra.gov.pk
- BISP Helpline: 0800-26477